Shipping Policy
1. Shipping Methods
Standard Shipping: Gamers-Retro offers standard shipping for all orders. Shipments to Spain usually take between 1-5 business days, while shipments to the rest of the world, depending on your location, can take between 7-14 business days. Although we strive to ship as quickly as possible, delivery times may vary.
- Number of Packages: Orders may be shipped in separate packages as items often come from multiple suppliers or locations.
2. Order Processing
- Order Confirmation: After placing an order, you will receive a confirmation email with the details of your purchase. Please review this confirmation carefully to ensure that all information is correct.
- Processing Time: Our warehouse processes and ships all orders Monday through Friday (excluding holidays). Processing time is 1-2 business days if all items are in stock. During periods of high demand, such as new product releases and holidays, processing may take a few additional days. If an item is out of stock, processing may be delayed up to a week.
3. Order Tracking
- Tracking Number: Once your order has been shipped, you will receive a tracking number via email. This number allows you to monitor the status and location of your package.
- Tracking Information: Please allow time for tracking information to be available after receiving your tracking number.
4. Shipping Costs
- Shipping Rates: Shipping is completely FREE for orders over 30€. Shipping rates are calculated based on the selected shipping method and destination. Shipping costs will be displayed during the checkout process before completing your purchase.
5. Shipping Delays
- Unforeseen Delays: Gamers-Retro is not responsible for shipping delays caused by factors beyond our control, such as weather conditions, carrier disruptions, customer absence at the agreed destination, natural disasters, etc.
- Contact Support: If you experience significant delays or have concerns about the status of your order, please contact our customer support team at info@gamers-retro.shop.
6. Steering Accuracy
- **Delivery Address**: Customers are responsible for providing accurate and complete delivery addresses during checkout. We are not responsible for lost or misdirected packages due to incorrect addresses.
7. Delivery Problems
- **Missing or Damaged Items**: If your order arrives with missing items or is damaged during transit, please contact our customer support team within 7 days of delivery at info@gamers-retro.shop for assistance.
8. Changes to this Policy
- **Policy Updates**: Gamers-Retro reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Standard Shipping: Gamers-Retro offers standard shipping for all orders. Shipments to Spain usually take between 1-5 business days, while shipments to the rest of the world, depending on your location, can take between 7-14 business days. Although we strive to ship as quickly as possible, delivery times may vary.
- Number of Packages: Orders may be shipped in separate packages as items often come from multiple suppliers or locations.
2. Order Processing
- Order Confirmation: After placing an order, you will receive a confirmation email with the details of your purchase. Please review this confirmation carefully to ensure that all information is correct.
- Processing Time: Our warehouse processes and ships all orders Monday through Friday (excluding holidays). Processing time is 1-2 business days if all items are in stock. During periods of high demand, such as new product releases and holidays, processing may take a few additional days. If an item is out of stock, processing may be delayed up to a week.
3. Order Tracking
- Tracking Number: Once your order has been shipped, you will receive a tracking number via email. This number allows you to monitor the status and location of your package.
- Tracking Information: Please allow time for tracking information to be available after receiving your tracking number.
4. Shipping Costs
- Shipping Rates: Shipping is completely FREE for orders over 30€. Shipping rates are calculated based on the selected shipping method and destination. Shipping costs will be displayed during the checkout process before completing your purchase.
5. Shipping Delays
- Unforeseen Delays: Gamers-Retro is not responsible for shipping delays caused by factors beyond our control, such as weather conditions, carrier disruptions, customer absence at the agreed destination, natural disasters, etc.
- Contact Support: If you experience significant delays or have concerns about the status of your order, please contact our customer support team at info@gamers-retro.shop.
6. Steering Accuracy
- **Delivery Address**: Customers are responsible for providing accurate and complete delivery addresses during checkout. We are not responsible for lost or misdirected packages due to incorrect addresses.
7. Delivery Problems
- **Missing or Damaged Items**: If your order arrives with missing items or is damaged during transit, please contact our customer support team within 7 days of delivery at info@gamers-retro.shop for assistance.
8. Changes to this Policy
- **Policy Updates**: Gamers-Retro reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.